Crystal is a highly skilled healthcare professional with over 15 years of experience in medical coding, insurance verification, patient care, and administrative support. She possesses a robust background in both clinical and non-clinical roles, consistently demonstrating her proficiency in ensuring compliance, accuracy, and operational efficiency in the healthcare sector. In her current role as a Certified Coding Specialist, Crystal is responsible for assigning precise medical codes (ICD-10, CPT, HCPCS), conducting comprehensive audits, and addressing coding discrepancies to uphold compliance with healthcare regulations.
Previously, she served as a Benefit Verification Specialist where her duties included verifying patients’ insurance coverage, facilitating medication authorizations, and ensuring adherence to regulatory requirements. She also has experience assisting members with healthcare resources and coordinating with providers. Her solid foundation in clinical settings includes her tenure as a Medical Assistant where she assisted in minor procedures, performed laboratory tests, administered injections, and maintained accurate patient records. In her capacity as a Lead Medical Assistant, she supervised administrative functions such as insurance verification, claims processing, and patient eligibility verification.
Crystal is a Certified Professional Coder (CPC) and completed her Medical Assistant Program at Kaplan College, further strengthening her expertise in patient care and medical administration. With a meticulous approach, commitment to compliance, and a passion for enhancing healthcare processes, Crystal continues to contribute significantly to the healthcare industry.
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